Shipping your instrument to us for service? Follow this link
Please observe the following advice.
Your instrument is a delicate measuring device, treat it with respect. We recommend double boxing each component that you are sending, for example, wrap the component in bubble pack and place it in a tight fitting cardboard box. Now wrap it in bubble pack again and place it in a second heavy cardboard box.
Shipping a DMTA measuring head?
The head must be double boxed as described above and a stiff sample mounted in the clamps, preferably in double cantilever. If you are shipping a tensile head or combination head you must load a sample and engage the "transit clamp". This clamp is built in to the measuring head and slides into place. There are 4 bolts and 4 grub screws. The bolts prevent the assembly from moving during shipment and the grub screws prevent damage to the drive platform by limiting the amount of force from the bolts.
Attention DMTA MK III users! If you are shipping the measuring head to us please engage the lock located on the front panel, this secures the moving assembly.
Shipping from within CANADA?
Please ship overnight prepaid.
Shipping from the U.S.A. to CANADA?
Please fill out the attached ( Adobe PDF format, 960K - Download the free Adobe Acrobat Reader if you don't have it); call us with any questions. Make 3 copies and give it to the courier. We recommend FEDERAL EXPRESS, ship overnight prepaid.
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